Ordering
What is the difference between ready stock and made to order?
Ready-stock pieces are already made and are sent once your payment is confirmed. Made-to-order pieces are handmade after you order, in the size and colour you choose. Each product page says which one it is.
How long does a made-to-order piece take?
There are three separate periods: the wait before making starts, up to 30 days of crafting once it starts, and delivery after it is finished (2–4 days within Sri Lanka; usually 7 to 12 to Australia). Before you pay, we show the estimated start based on our current queue.
Why was I offered the waiting list instead of paying?
When the wait is long or uncertain we do not take payment. Joining the waiting list is free. When your turn approaches we send an updated timeline and invite you to confirm and pay.
Can I order more than one piece together?
Yes. Pieces may be made at different times, and we send the order together when everything is ready. Contact the studio if you would like a different arrangement.
Payment
How can I pay?
By bank transfer for now; card payments are coming soon. The account details are shown on your order page, and your order is confirmed once the money reaches our account.
How long is my piece held while I pay?
Ready stock is held for 24 hours for a bank transfer. Unpaid orders expire and release their stock.
Delivery
How long does delivery take?
Ready-stock pieces are sent once payment is confirmed; made-to-order pieces when they are finished. From then: 2–4 days within Sri Lanka; usually 7 to 12 to Australia.
Do you deliver to Australia?
Yes. Pieces are sent from Sri Lanka by tracked international post, which usually takes 7 to 12. Prices are in Australian dollars, the delivery charge is shown before you pay, and you pay by a PayPal invoice we email to you. If there is a fault or the piece differs from its description, contact us for the remedies explained in our refund policy.
How do I follow my order?
Your orders page shows each stage, from payment to making to dispatch. If a paid order's start moves materially later, we tell you and show both the original and the updated estimate.
Changes, cancellations and refunds
Can I cancel my order?
Before payment, freely. For paid handmade orders, cancel for a full refund before crafting or order-specific material purchases start. After that, request a change-of-mind cancellation. If approved, we deduct documented, unrecoverable costs and refund any balance. Your statutory rights still apply. Requests for completed or dispatched pieces are reviewed individually.
What if you cannot make my order?
If we cannot fulfil an accepted, paid order for any reason, you receive a full refund, and we contact you to arrange it.
How are refunds paid?
To the original payment method unless you agree otherwise and the law allows it. Banks can take several working days, and your order page shows each refund's status.
Custom pieces, fit and care
Do you make custom pieces?
Yes. Send a custom request with the colour, fit and details you have in mind. A request does not guarantee acceptance: we review what is possible, the price and the timing, then ask you to approve the quote. Making normally begins after full payment.
How do I choose a size?
Each product page lists the sizes available for that piece. If you are between sizes or need particular measurements, send a custom request and include them.
How do I look after crochet?
Care is explained on our pieces page, along with the materials we use.