Good to know.

Ready stock

Ready-stock pieces are sent once payment is confirmed. Delivery: 2–4 days within Sri Lanka; usually 7 to 12 to Australia. Availability is shown for each size and colour. Placing an order holds ready stock for 24 hours for bank transfer, or 60 minutes for card payment. Unpaid orders expire and release their stock. Your order is confirmed after payment is verified.

Handmade for you

Handmade pre-orders have three separate periods: the wait before production starts, up to 30 days of crafting once it starts, and delivery after completion (2–4 days within Sri Lanka; usually 7 to 12 to Australia). Before you pay, we show the estimated production start based on our current queue. When the wait is long or uncertain, we don’t take payment: you join our waiting list for free and we invite you to confirm and pay, with an updated timeline, when production approaches. If a paid order’s start moves materially later, we tell you, show the original and updated estimate, and you can cancel for a full refund while production has not started.

Delivery to Australia

Every piece is made in Sri Lanka and sent by tracked international post. Delivery to Australia usually takes 7 to 12 once your piece is sent. Prices are in Australian dollars. Checkout shows delivery and any taxes we collect. Separate customs charges may apply. Orders are paid by a PayPal invoice we email to you, which you can pay by card without a PayPal account. With an invoice, a reserved piece is held for 24 hours from the time the invoice is sent.

Each piece carries a label with its fibre content, care instructions and country of origin.

Returns and faults for Australian orders

Contact us within 7 days of delivery to request a change-of-mind return for a ready-made piece. We honour any longer window offered when you ordered. For faults, damage or incorrect goods, see the statutory remedies in our refund policy.

Orders with more than one piece

Pieces may be made at different times. Our current approach is to send your order together when everything is ready. Contact the studio to discuss a different arrangement.

Custom requests

Submitting a request does not guarantee acceptance. We review feasibility, price and timing, then ask you to approve the quote. Production normally begins after full payment.

Our promise

If we cannot fulfill an accepted, paid order for any reason, you receive a full refund. We will contact you to arrange it.

Payments

When card checkout is available, PayHere processes your payment on its own page; we never see or store your card details. Bank transfers are confirmed once the money reaches our account. Your order is confirmed only after payment is verified. Ready stock is held for 60 minutes for card payments and 24 hours for bank transfers.

Changes and cancellations

• Before payment: cancel an order or decline a custom quotation freely.
• Paid: check your order page for cancellation before a ready-made order is prepared for dispatch or before we start work or buy materials for a handmade order.
• For a change of mind after crafting starts or we buy materials for your order, send a cancellation request. We review the genuine, non-recoverable material and labour costs already spent and refund the remainder.
• Completed or dispatched pieces: requests are reviewed individually.
• If we cannot fulfill a paid order, you receive a full refund.

Refunds are returned to the original payment method unless you agree otherwise and the law allows it. Banks can take several working days; your order page shows each refund’s status. Returns, exchanges and refund times are set out in full in our refund policy, and the terms of sale in our terms and conditions.

Your information

What we collect, who we share it with and your choices are explained in our privacy policy.