Terms and conditions.

Last updated: 11 November 2026

These terms apply when you use this website and when you buy from J.N & CO (“J.N & co”, “we”, “us”), 68, daramapalapura, Ruwaneliya, Nuwara Eliya. Before placing an order or accepting a quote or waitlist offer, you will be asked to review and agree to the terms of sale.

1. Using the website

• You must be 18 or over to place an order.
• Keep your sign-in details private and contact us promptly if you notice an order you did not authorise.
• Give accurate name, contact and delivery details so we can make and send your order.
• Do not use the website for anything unlawful, or to interfere with how it works.

2. Our pieces and prices

• Each piece is handmade, so small differences in stitch, size and shade from the photographs are normal. Colours also vary between screens.
• Prices are shown in Sri Lankan rupees or Australian dollars, depending on the delivery country, and the total payable to the studio, including delivery and any tax we collect, is shown before you commit to the order. Destination import charges may apply as described below.
• Price changes apply to future orders. Your confirmed total applies to your order.

3. Orders and payment

• Placing an order is an offer to buy. Your order is confirmed only when your payment has been verified.
• We may decline an order before acceptance. If stock is unexpectedly unavailable, we discover an obvious pricing error, or we have reasonable grounds to suspect fraud, we may cancel a confirmed order where the law allows. We explain the reason where we can and refund anything you paid.
• When card checkout is available, PayHere processes your payment on its own page. For Australian delivery, we can also email a PayPal invoice. Orders delivered in Sri Lanka can also be paid by bank transfer. We never see or store your card details.
• By paying, you authorise the charge for the confirmed total, including delivery. Your statement descriptor depends on how you paid.
• An unpaid order holds ready-made pieces for a limited time, shown on your order page. After that the order expires and the pieces are released.

4. Made-to-order and custom pieces

Before you pay for a handmade piece we show the estimated wait before making starts, the crafting time and the delivery time. These are estimates, not guaranteed dates. If the start moves materially later we tell you and offer a full refund while making has not started. Contact us if your order page asks you to submit a cancellation request. A custom request is not an order until you accept our quotation and pay.

5. Delivery

We send orders to the address you give. Delivery times are estimates and depend on the carrier and, for Australian orders, customs clearance. Checkout shows charges we collect. Separate customs charges assessed to you by the destination authorities are your responsibility. If we learn that your order will be materially delayed, we will contact you with a revised estimate and your options. If your parcel goes missing, contact us so we can investigate and arrange any remedy due. See delivery information.

6. Returns and refunds

Cancellations, returns, exchanges and refunds are covered by our refund policy, which forms part of these terms.

7. Our content

The designs, photographs, text and logo on this website belong to J.N & CO. Please do not copy or reuse them without our written permission.

8. Our responsibility to you

We are responsible for supplying the piece you ordered as described. Mandatory consumer rights apply, including the Australian Consumer Law for direct sales to Australia and applicable Sri Lankan consumer protections. Australian customers may be entitled to compensation for reasonably foreseeable loss caused by a failure to meet a consumer guarantee.

9. Privacy

How we use your personal information is explained in our privacy policy.

10. Changes and governing law

We may update these terms; the date at the top shows the latest version, and the terms in force when you placed an order apply to that order. These terms are governed by the laws of Sri Lanka, subject to mandatory consumer protections that apply to your order, including the Australian Consumer Law where applicable.

11. Contact and complaints

J.N & CO, 68, daramapalapura, Ruwaneliya, Nuwara Eliya. Email: support@jncocreation.com. Phone: +94702158531.

For a complaint, contact us with your order number and the outcome you are seeking. If the issue remains unresolved, Sri Lankan customers can contact the Consumer Affairs Authority. Australian customers can seek help from their state or territory consumer protection agency.