Terms and conditions.

Last updated: 11 November 2026

These terms apply when you use this website and when you buy from J.N & CO (“J.N & co”, “we”, “us”), 68, daramapalapura, Ruwaneliya, Nuwara Eliya. Before placing an order or accepting a quote or waitlist offer, you will be asked to review and agree to the terms of sale.

1. Using the website

You must be 18 or over to place an order.
Keep your sign-in details private and contact us promptly if you notice an order you did not authorise.
Give accurate name, contact and delivery details so we can make and send your order.
Do not use the website for anything unlawful, or to interfere with how it works.

2. Our pieces and prices

Each piece is handmade, so small differences in stitch, size and shade from the photographs are normal. Colours also vary between screens.
Prices are shown in Sri Lankan rupees or Australian dollars, depending on the delivery country, and the total payable to the studio, including delivery and any tax we collect, is shown before you commit to the order. Destination import charges may apply as described below.
Price changes apply to future orders. Your confirmed total applies to your order.

3. Orders and payment

Placing an order is an offer to buy. Your order is confirmed only when your payment has been verified.
We may decline an order before acceptance. If stock is unexpectedly unavailable, we discover an obvious pricing error, or we have reasonable grounds to suspect fraud, we may cancel a confirmed order where the law allows. We explain the reason where we can and refund anything you paid.
When card checkout is available, PayHere processes your payment on its own page. For Australian delivery, we can also email a PayPal invoice. Orders delivered in Sri Lanka can also be paid by bank transfer. We never see or store your card details.
By paying, you authorise the charge for the confirmed total, including delivery. Your statement descriptor depends on how you paid.
An unpaid order holds ready-made pieces for a limited time, shown on your order page. After that the order expires and the pieces are released.

4. Made-to-order and custom pieces

Before you pay for a handmade piece we show the estimated wait before making starts, the crafting time and the delivery time. These are estimates, not guaranteed dates. If the start moves materially later we tell you and offer a full refund while making has not started. Contact us if your order page asks you to submit a cancellation request. A custom request is not an order until you accept our quotation and pay.

5. Delivery

We send orders to the address you give. Delivery times are estimates and depend on the carrier and, for Australian orders, customs clearance. Checkout shows charges we collect. Separate customs charges assessed to you by the destination authorities are your responsibility. If we learn that your order will be materially delayed, we will contact you with a revised estimate and your options. If your parcel goes missing, contact us so we can investigate and arrange any remedy due. See delivery information.

6. Returns and refunds

Cancellations, returns, exchanges and refunds are covered by our refund policy, which forms part of these terms.

7. Our content

The designs, photographs, text and logo on this website belong to J.N & CO. Please do not copy or reuse them without our written permission.

8. Our responsibility to you

We are responsible for supplying the piece you ordered as described. Mandatory consumer rights apply, including the Australian Consumer Law for direct sales to Australia and applicable Sri Lankan consumer protections. Australian customers may be entitled to compensation for reasonably foreseeable loss caused by a failure to meet a consumer guarantee.

9. Privacy

How we use your personal information is explained in our privacy policy.

10. Changes and governing law

We may update these terms; the date at the top shows the latest version, and the terms in force when you placed an order apply to that order. These terms are governed by the laws of Sri Lanka, subject to mandatory consumer protections that apply to your order, including the Australian Consumer Law where applicable.

11. Contact and complaints

J.N & CO, 68, daramapalapura, Ruwaneliya, Nuwara Eliya. Email: support@jncocreation.com. Phone: +94702158531.

For a complaint, contact us with your order number and the outcome you are seeking. If the issue remains unresolved, Sri Lankan customers can contact the Consumer Affairs Authority. Australian customers can seek help from their state or territory consumer protection agency.

RETURNS, EXCHANGES AND REFUNDS

Refund policy.

Last updated: 11 November 2026

Thank you for shopping at J.N & CO. Every piece is made by hand, and we want you to be happy with yours. This policy explains when you can cancel, return or exchange an order and how refunds are paid.

1. Change-of-mind cancellations

Before payment, you can cancel from your order page. Nothing is charged.
For a paid pre-order or custom order, you can cancel for a full refund before crafting starts or we buy materials specifically for your order. For a paid ready-made order, use your order page to cancel for a full refund before it is ready for dispatch. Mixed orders are reviewed once we start crafting or buy materials for a handmade piece in the order.
Once crafting starts or we buy materials specifically for your order, we review change-of-mind cancellation requests. If we accept one, we explain any documented, unrecoverable materials and labour costs we deduct and refund any remaining balance. We review completed or dispatched orders individually.

If we cannot fulfil a paid order, we issue a full refund. If your order is materially delayed or goes missing, contact us for help and any remedy available under applicable law.

2. Change-of-mind returns and exchanges

For ready-made pieces delivered in Sri Lanka or Australia, contact us with your order number within 7 days of delivery. Once we send return instructions, post the piece within another 7 days and keep your proof of postage. We honour any longer request window offered when you bought the piece.

The piece must be unworn, unwashed, unaltered and in its original condition and packaging. You pay return postage and we refund the price of the returned piece, excluding original delivery. Exchanges depend on stock. Made-to-order and custom pieces are excluded from voluntary returns.

3. Faulty, damaged or incorrect pieces

Contact us if a piece is faulty, damaged, incorrect or materially different from its description, including if a fault develops after delivery. Please share proof of purchase and a description of the problem. Photos help if available. Statutory remedies also cover made-to-order and custom pieces. The voluntary return deadline and packaging requirements do not apply to statutory claims.

For Australian orders, consumer guarantees under the Australian Consumer Law apply. For a major failure, you can generally choose a refund or replacement, or keep the piece and seek compensation for its reduced value. For a minor failure, we can generally fix it free of charge within a reasonable time. If we do not, further remedies may be available. You may also be entitled to compensation for reasonably foreseeable loss caused by a failure to meet a consumer guarantee.

For Sri Lankan orders, your rights under the Consumer Affairs Authority Act and other applicable law apply. We will assess the issue and arrange the applicable remedy. We cover reasonable return postage for confirmed faulty, damaged or incorrect goods in both markets. When we refund the full order for such an issue, we include original delivery.

4. How and when refunds are paid

For a voluntary return, we aim to inspect it and tell you the outcome within seven working days of receipt. We aim to issue refunds within seven working days of confirming the refund is due, or sooner where required by law. Your provider may take additional time to post it. Your order page shows the refund status.

We refund through the original payment method unless you agree to another method and the law allows it. If we offer a bank transfer for a partial card refund, we ask for your agreement and explain how to provide the necessary account details.

5. Contact and complaints

Questions about a return or refund: support@jncocreation.com, or +94702158531. Please include your order number. See our complaint options if we cannot resolve the issue.